Privacy Policy

Last Updated: November 20, 2025

Accurate Heating & Cooling ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Request service or contact us
  • Schedule an appointment
  • Apply for financing
  • Join our Maintenance Club
  • Subscribe to our newsletter
  • Fill out any forms on our website

This information may include your name, email address, phone number, mailing address, payment information, and details about your HVAC system.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website
  • Date and time of visits

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process service requests and appointments
  • Send you service reminders and maintenance notifications
  • Process payments and financing applications
  • Respond to your inquiries and provide customer support
  • Send promotional communications (with your consent)
  • Analyze website usage and improve user experience
  • Comply with legal obligations
  • Protect against fraudulent or illegal activity

3. How We Share Your Information

We may share your information with:

  • Service Providers: Third-party companies that help us operate our business (e.g., payment processors, scheduling software, email services)
  • Financing Partners: Wells Fargo and other financial institutions for processing financing applications
  • Manufacturers: HVAC equipment manufacturers for warranty and service purposes
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, sale, or transfer of our business

We do not sell your personal information to third parties for marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us:

  • Remember your preferences
  • Understand how you use our website
  • Improve website functionality
  • Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

5. Third-Party Services

Our website integrates with several third-party services:

  • Google Analytics: For website analytics and performance tracking
  • Podium: For live chat and messaging services
  • JotForm: For form submissions and data collection
  • Elfsight: For displaying Google reviews
  • Wells Fargo: For financing applications

These third-party services have their own privacy policies, and we encourage you to review them.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and warranty information may be retained for extended periods as required by law or industry standards.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Opt-Out: Unsubscribe from marketing communications
  • Restriction: Request limitation on how we use your information

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Accurate Heating & Cooling
2125 E Washington St
East Peoria, IL 61611
Phone: 309-437-2703
Email: [email protected]